Operations Support Manager

The Operations Support Manager (OSM) is responsible for overseeing and executing the recruitment, staffing and operational needs of all sites in their assigned market. The primary function of the OSM is to recruit, screen, select, hire, and process candidates for their assigned geography. The OSM is a great multi-tasker, solid communicator, and is able to prioritize various tasks in a timely manner. This position reports to the District Manager and works closely with the functional support teams of Human Resources, and Compliance.

Manage the entire hiring process, from recruitment to post assignment

Oversee transition from new hire to post assignment, including training and coordination

Recruitment/ Hiring

• • Post requisitions for current staffing vacancies
  • Plan and execute hiring events both in person and on-line
  • Point-of-contact for available employment opportunities
  • Search for qualified candidates through online job boards, internal recruiting system (ICIMS), cold calls, and employee referrals
  • Review employment applications, validate license(s), and other qualifications that meet job description criteria
  • Schedule, complete, and report on interview status to District Managers
  • Enter information into ICIMS to thoroughly document the interview process
  • Interviews candidates and make hiring determinations
  • On-board new hires

Operational Focus’s

• • Oversee master and working schedules for specified customer sites. Schedule security personnel ensuring full coverage is maintained including PTO/ vacation requests.
  • Ensures compliance with company and customer timekeeping procedures including daily reconciliation of schedules.
  • Trains, develops, and evaluates personnel on all policies and procedures
  • Conduct training, performance management and evaluations
  • Conducts site visits to ensure service levels are meeting company and client expectations
  • Manages and evaluates the work of assigned supervisors per locations
  • Ensures all needs for service are properly being addressed
  • Ensure all sites are fully staffed
  • Advises and makes recommendations to management of any staffing problems that may arise as client requirements change
  • Recommends operational improvements and efficiencies to their manager
  • Maintains current knowledge of site contract and training requirements
  • Once assigned schedules are mastered with 20% flex Officer bench in designated market, assist with remote recruiting for other areas at the direction of your Regional Manager (RM).
  • Additional assigned duties via RM including site visits

• Relevant professional recruiting/operations administrative experience
• Applicant Tracking Experience (ATS) a plus
• Experience in screening and interviewing job candidates including managing communication
• Ability to travel within and outside a territory as assigned (10% of time)
• Detail-oriented with a strong understanding of compliance within hiring and on-boarding
• Ability to function and communicate effectively on a team
• Demonstrated ability to manage multiple projects and requests simultaneously
• Ability to manage and submit work on time as directed by supervisor
• Effective verbal, written, and listening skills
• Proficient computer skills and experience with Microsoft Office suite

Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We have full-time and part time opportunities. We also pride ourselves on promoting within. Many career employees began their careers as security Officers, and today, we are proud to say they have become a part of the Senior Leadership Team (SLT)., We offer medical, d and 401Koverage, and 401K (company match).

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.