Security Command Center Specialist

Brosnan is looking for an Operations Specialist (OS) that will be responsible for monitoring and executing on a variety of operational duties within a dedicated region.  The OS will work closely with the regionally based teams (matrixed reporting structure) and be a direct resource to the security officer and field supervision staff, around the clock.  They will also have local knowledge of the region, market and all sites within the OS’s Regional Operations Center’s (ROC), coverage area.  

The duties of this position include assisting in job set-up, developing and filling schedules through WinTeam and Securitime and monitoring current job performance within the region.  The Operations Specialist will take action to ensure job set-up, staffing, and completion in an efficient manner and improve overall performance.  The Operations Analyst will also assist in staffing ad hoc / temporary last-minute work requests, proactively managing and reducing unbilled overtime and several other operational responsibilities involving Logistics, and Human Resources.    

The ideal candidate is a great multi-tasker, power user of WinTeam, Lighthouse and all the applications presently used in the field.  Must be able to handle stress and is able to prioritize various tasks that are to be completed in a timely manner.  Clear communication between multiple management levels is vital.  This position reports to the ROC Manager and works closely with the Regional Account (RAM) and District Managers (DM’s). 

Brosnan Risk Consultants provides exceptional security services nationwide. We value our employees and clients and pride ourselves in promoting a positive and professional work environment. Working for our company represents a great opportunity as we periodically evaluate employees for promotional opportunities. In addition, we offer competitive pay rates and paid training sessions conducted by our highly skilled team of professionals.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.     

• Assist in completion of field supplied job set-up forms resulting in verified job number.   

• Complete schedules including backup roster (WinTeam). 

• Monitor SOs smartphone app clock-ins and clock-outs (eHub & Securitime). 

• Camera monitoring to ensure compliance and safety.   

• Camera functionality audits with IT / Logistics. 

• Fill shifts where the SO calls out last minute and update WinTeam. 

• Schedule ad hoc / last minute temporary sites when necessary, confirm coverage. 

• Work with the HR recruiter and field management (RAM / DM) in the region to ensure all needs for service are properly being addressed and individuals are hired to fulfill all positions and replacements are hired when needed. 

• Work with Operational Analysts to report to RAM / DM, client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change. 

• Work with Intelligence Analysts to escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s). 

• Recommend operational improvements and efficiencies to your ROC manager 

• Provide daily operations reports to next shift Ops Analyst and Supervisor. 

• Work with Logistics and the local regional team to manage uniforms and equipment inventories. 

• Receive and dispatch vehicle or equipment malfunctions notifications. 

• Receive, record and direct any guard or field complaint or personnel issue (non-business hours). 

• Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes. 

• Ensure Lighthouse & eHub are being properly utilized by SOs and Field Supervisors.  Resolve use questions of these and other applications. 

• Maintains current knowledge of site contract requirements., including SO training requirements. 

• Maintain all SO’s availability, time worked and SO client exclusion lists.  Coordinates with field-based schedule architect.  

• Report requests for time off including vacation and personal leave requests to guard’s immediate Supervisor and verify schedule impact if any. 

• • Associate’s or Bachelor’s degree preferred 
  • Must have a valid, state-issued Driver’s License and clean driving record 
  • A US citizen or an alien lawfully authorized to work in the United States 
  • Must present a professional image 
  • Excellent communication skills, customer service experience is a plus 
  • Skilled multi-tasker 
  • Keen attention to detail 
  • Reliable transportation and proximity to the ROC 
  • Supervisory and scheduling experience required 
  • Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) 
  • Technology savvy 

  Preferred Qualifications 

  • Security industry experience 
  • Experience using scheduling software  
  • WinTeam experience is a plus 
  • Military Veteran (honorable discharge) or Law Enforcement experience 
  • Dispatch Experience 
  • Prior Command Center Experience (Private or Public sectors) 

KPIs (success criteria) 

• Multitasker 

• Self Confidence / Leadership 

• Clear Communicator 

• Technology Application Skills 

• Empathy  

• Problem Solver 

• Customer (Internal) Engagement  

• Know Company SOP’s and Protocols 

• Punctual / Reliable 

#IND